At this time, we are unable to issue any return labels due to a problem with our shipping carrier. We appreciate your patience and thank you for your continued support. Our valued customers are welcome to return products at their own expense for a refund.
Returns are accepted under the following conditions:
- Within 30 days after purchased date
- Merchandise must be returned in new/unworn condition with all of its original packaging (i.e. shoe-box, tissue wrap, dust bags, authenticity cards, etc.).
- All contents are packaged within a shipping box or poly-bag (returned packages with missing or damaged contents will be charged up to 30% restocking fee)
- Return shipping is at the customer's expense.
- ZOOJI does not accept COD (cash on delivery) which will be refused with the shipping courier.
Returns are processed within 5-7 business days after package has been delivered to us. A confirmation e-mail will be sent after the return has been fully processed, with your refund or exchange details. To maintain the original condition of the product, Do not tape or apply the return label to the original box. Please package all contents inside a shipping box or poly-bag. During the holiday season, we experience high volumes in orders and returns. Please allow 7-10 business days for your return to be processed.
STEP 1: Package all contents in a shipping box or wrapping. Original boxes and tags must be included with your item. Packages received with shipping tape or postage label attached on the original shoe box will be refused or may be subject to an additional 30% restocking fee.
STEP 2: Mail your package to:
ZOOJI RMA Department
13881 Redwood Ave.
Chino, CA 91710
Returns for a refund will be processed back to the original form of payment. Original shipping and handling charges are non-refundable - customers are responsible for the return shipping.
Due to varying circumstances, we no longer process direct exchanges.
We encourage you to process a refund and reorder if you wish to make an exchange.
Thank you for your cooperation & understanding!
INCORRECT / DEFECTIVE ITEM
In the event that an incorrect/defective item is received, the customer please contact us right away and we will have this resolved for you. All defective items will be thoroughly inspected and determined by ZOOJI. We reserve the right to request for photos of the defective item before we authorize the return. ZOOJI is not, under any circumstances, responsible for "worn" damages (wear and tear, stretching, fading, etc). Any returned merchandise with obvious signs of wear will be refused and returned to the customer expense or charged up to 50% restocking fee.
UNDELIVERABLE / REFUSED PACKAGES
Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be subject to up to a 40% restocking fee. Restocking fee will be applied to the final refund amount. If the customer would like us to reship the item, customer will need to contact us prior to the refund, to process his/her request. Reshipping charges may occur (varies by case). Undeliverable packages for international orders may be subject to abandonment. In this situation, the customer will not be eligible for any refunds.